Know this regulation governing the service standards offered by DTH operators like Tata Sky, Dish TV, Airtel TV, Cable operators, etc.

From 1/4/2019, TRAI has implemented following regulation:

"Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and 

Consumer Protection (Addressable Systems) Regulations, 2017"

Not following above regulation by your DTH operator is violation of law.

Know this regulation governing the service standards offered by DTH operators like Tata Sky, Dish TV, Airtel TV, Cable operators, etc. 

For example:  

As per sec 5(1): No distributor of television channels or its linked local cable operator, as the case may be, shall, without receiving a request from a subscriber, make any change in the services subscribed by 

that subscriber.

Section 19 & 22 talks about timeline for sending invoice and format of it.

Section (10), Sec (11) & Sec (17) talks about price protection for channel packages when advance payment has been made.

Also many more rules & minimum standards in it to ensure DTH & Cable operator provide quality services to you.

Download PDF here:

https://trai.gov.in/sites/default/files/QOS_Regulation_03_03_2017.pdf

For more details visit:

https://trai.gov.in/release-publication/regulations/amendments-page/94215

Or

https://trai.gov.in/

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