If your Bank does not resolve your Complaint within 30 days, you can approach to RBI's Banking Ombudsman

If your bank does not resolve your complaint within 30 days. 

Approach RBI's Banking Ombudsman.

You can simply write your complaint 

on a 'Plain paper'

or 

Fill up a 'Form' available online on RBI's website 

or 

Send an 'Email'

to Banking Ombudsman's email address. 

- It is a cost free & hassle free way to resolve your banking complaint.

- Banking Ombudsman is governed by 'Banking Ombudsman Scheme 2006' of RBI

- 'Clause 8' of this scheme (regulation) is very important. It covers various 'Grounds of Complaint' on which a complaint can be made. 

- You can select one ground (topic) relevant to your complaint from this list of around 46 Grounds and mention the same in your Complaint letter.

- Ombudsman shall try to solve the complainant within 30 days from the date of receipt of the complainant by its Office [as per Clause 12 (1)]

- Compensation for any loss suffered by the complainant is limited to the amount arising directly out of the act or omission of the bank or ₹ 20 lakhs (₹ Two Million), whichever is lower [as per Clause 12 (5)].

- The Banking Ombudsman may award compensation not exceeding ₹ 1 lakh (₹ One Hundred Thousand) to the complainant for mental agony and harassment. The Banking Ombudsman will take into account the loss of the complainant's time, expenses incurred by the complainant, harassment and mental anguish suffered by the complainant while passing such award [as per Clause 12 (6)].

- The bank shall, unless it has preferred an appeal, has to comply with the decision of Banking Ombudsman within 30 days of receiving order from the banking Ombudsman [as per Clause 12 (9)].

- Any Person or Bank aggrieved (not satisfied) by the decision of the Banking Ombudsman can approach the 'Appellate Authority' of Banking Ombudsman within 30 days from the receipt of the order from Banking Ombudsman [as per Clause 14 (1)]. 

- Ombudsman may reject a complaint if the complaint does not qualify due to any one of the Seven reasons (conditions) mentioned in Clause 13  [Clause 13: Rejection of Complaint].

- Please note that Banking Ombudsman Scheme is for 'deficiency in Service' or 'Unfair trade practices' by a 'Bank'.

- There is one similar scheme named 'Ombudsman Scheme for Digital Transactions (OSDT)'

which handles Complaint in regards to non-banking 'System Participants' like GooglePay, PayTM, PhonePay, etc. It handles Complaint regarding digital transactions conducted through non-bank entities regulated by RBI. 

Visit RBI's website for more details.

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For further details on Banking Ombudsman or complaint-form please visit bankingombudsman.rbi.org.in

Online Complaint form:

https://cms.rbi.org.in/cms/IndexPage.aspx?aspxerrorpath=/cms/cms/indexpage.aspx

FAQs on Banking Ombudsman:

https://m.rbi.org.in//Scripts/FAQView.aspx?Id=24

Banking Ombudsman Scheme 2006 (As amended upto July 1, 2017)[26 pages]:

https://rbidocs.rbi.org.in/rdocs/Content/PDFs/BOS2006_2302017.pdf

Email & Postal Addresses of Banking Ombudsmen:

https://m.rbi.org.in/commonman/English/Scripts/AgainstBankABO.aspx

Various Complaint departments of RBI:

https://m.rbi.org.in/Scripts/Complaints.aspx

Know The Law India:

https://www.facebook.com/KnowTheLawIndia

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Disclaimer:

These guides are not legal advice, nor a substitute for a lawyer. These articles are provided freely as general guides for legal awareness in the Sociey. Laws are updated/amended regularly by concerned authorities. Please check for latest & updated laws with your legal advisor.