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Consumer Cases on Banking The difference in the Interest paid to the 'Saving bank account' holder and the interest earned by the bank by lending his amount is the 'Consideration' for the Service of the bank.  It was held that a person holding a savings bank a/c with a bank would fall within the definition of consumer under the Consumer Protection Act Branch Manager, Canara Bank Vs. K.R. Hanumatha Rao - 1992(1) CPR 401 (SCRDC – Kar) The principles laid down by the various decisions of the Consumer Commissions and the Supreme Court and included in the compilation can be summarized as under: (i) Failure /Delay in repaying deposits Withholding of the amount due on a fixed deposit after its maturity, amounts to deficiency in service. Delayed payment of term deposits on maturity also amounts to deficiency in service. The principle applies to cases of inordinate delay in payment of proceeds of premature encashment of deposits as well. (ii) Payment and Collection of Cheques/Dra